HotelTime Solutions as Main Technology Provider for OREA Hotels & Resorts
HotelTime Solutions, is a member of the Revenue Management Alliance, offering state of the art, cloud based solutions to the hospitality industry with an emphasis on providing excellent customer service. Their cloud-based systems are currently running in more than 600 hotels and restaurants in 11 countries world-wide.
OREA Hotels & Resorts signed up for all the four products offered by HotelTime Solutions: HotelTime PMS, Vento ePOS, Libero Wellness & SPA system, and Confero Conference & Banqueting system.

We rethought the software completely …

“Signing this agreement has a personal meaning to me,” Jan Hejny, CEO and co-Founder of HotelTime Solutions stated. “We lost the deal with OREA eleven years ago. At the time, they preferred another, more consolidated provider. To make this deal even more special, at the time, Filip Kühnel, our current Director of Sales, was working as Executive Assistant Manager for the GM of the group and was our main point of contact. Looking back, losing to another provider was probably the best thing that happened to HotelTime Solutions. We were almost a start-up at the time, and the group was in the process of replacing its old PMS with something more solid. Moreover, we were missing some of the most advanced features we provide now, and we did have limited integrations and APIs. In a nutshell: the system was not fully ready. After losing the deal, we rethought the software completely, and if HotelTime Solutions is what it is today, it is somewhat because of that failure, 11 years ago. Today, we are confident that not only we can deliver a good product, but elevate the group performances. Our software provide better guest satisfaction, makes the processes more effective, and, thanks to the multi-property reporting, it will be easier for the group to analyze their data in bulk.”

We’re providing the full package of solutions and an enormous amount of integrations, which will dramatically increase the hotels’ options.

“A group of resorts is a complex environment,” continued Hejny, “and, in some cases, the main revenue centers are non-accommodation outlets such as F&B and SPA, which requires specific features, team know-how, and integrations. We’re providing the full package of solutions and an enormous amount of integrations, which will dramatically increase the hotels’ options. For the first time, for example, they will benefit from payment gateway integration directly within the PMS, which will dramatically reduce workload, increase accuracy, and reduce chargebacks. On top of that, we will provide multi-property loyalty program, online check-in, SPA online bookings, QR menu ordering for both restaurants and room service, two-way accounting system integration, and housekeeping app, all in one platform.”

This will help us improve guest satisfaction and be present in all stages of the guest journey.

“The Covid crisis brought huge challenges for the industry. We would like to simplify the way we function, digitalize the customer journey and bring further value to our guests. It took us one year and a half and a lot of very detailed conversations as well as internal preparations before closing the deal with HotelTime Solutions,” OREA’s CEO, Gorjan Lazarov, stated, “but we’re extremely satisfied with our choice. The hotels will go live in stages, starting with the smallest properties, followed by the city hotels, the resorts, and the SPA hotels. All of our properties should be live by October. We can’t wait to have all the hotels under HotelTime Solutions’ software, as this will help us improve guest satisfaction and be present in all stages of the guest journey.”

About HotelTime Solutions:

HotelTime is a long-established independent software developer and provider of cutting-edge, yet affordable cloud-based systems to the hospitality industry. The system is used in over 500 hotels and restaurants across 16 countries.

About OREA Hotels & Resorts:

OREA Hotels & Resorts is a network of 15 hotels located in the most attractive areas of the Czech Republic, such as Prague, Brno, Marianske Lazne, and Sumava. OREA is one of the biggest chains in the country, with over 2,100 rooms in total.

About the Revenue Management Alliance:

The RMA / Revenue Management Alliance is a group of agile like-minded Revenue Management Companies and Tech Suppliers that are revolutionizing the Hotel Revenue Management Space around the globe. All members of the RMA are committed to help each other where and when necessary as they are  sharing experiences and best practices with eachother.

Find out more about the Revenue Management Alliance’s members, products and services, and become a member by joining the Alliance today!

For latest news you can follow the Revenue Management Alliance on social media: FacebookTwitter, and LinkedIn.

Original article was published here and here.